Where to File a Complaint Agains Ta Credit Union

What We Can Do

The Nebraska Department of Banking and Finance investigates complaints against financial entities which are regulated by the Department under the laws of the State of Nebraska. We are empowered to bring authoritative action if there are violations of the laws nosotros administer, and in appropriate cases, to refer matters to the proper regime for farther investigation and/or criminal prosecution.

What We Cannot Practice

Nosotros cannot act as a court of law to resolve factual disputes. If you lot accept this type of trouble, you should consult a individual attorney. We cannot give legal advice or human action as your attorney. We do not investigate client service complaints. Such complaints should be filed directly with the business organization and/or individual.

Type of Entities We Regulate and Other Regulators' Contact Data

Our agency tin just investigate complaints of industries that fall inside our jurisdiction. If your complaint involves any of the following, our agency is the appropriate regulator to file a complaint.

• A Country Banking company;
• A Land Trust Company;
• A Country Credit Union;
• A State Savings and Loan Visitor;
• A Mortgage Lender (not a bank) transaction dealing with existent holding located in Nebraska;
• A Consumer Lender transaction involving a Nebraska-licensed lender or a Nebraska resident;
• A Delayed Deposit Service Business organization located in Nebraska;
• A Business (non a banking company) located in Nebraska that Sells Checks, Traveler'due south Checks or Coin Orders or engages in the business of Transferring Funds;
• A Broker-Dealer or Broker-Dealer Agent that does business in Nebraska;
• An Investment Adviser or Investment Adviser Representative that does business in Nebraska;
• A Business that is Selling Securities in Nebraska;
• A Business Opportunity that is Ad in Nebraska;
• A trouble with a Seller-Assisted Marketing Plan; and
• A problem with a Rent to Purchase Agreement.

In many instances, a concern may fall under the jurisdiction of federal regulators or other state regulators. A listing of federal regulators that you may wish to contact are:

• The Office of the Comptroller of the Currency (National Banks and Federal Savings Banks)
• The National Credit Wedlock Assistants (Federal Credit Unions)
• The Federal Trade Commission
• U.S. Securities and Exchange Commission
• Consumer Financial Protection Agency

If an entity does not autumn under our jurisdiction or that of a federal or other state regulator, you may wish to contact the Nebraska Attorney Full general'south Consumer Protection Division or the Meliorate Business organization Bureau.

We must have a written complaint to proceed with the investigative procedure. You may apply our complaint form or submit a alphabetic character. The written complaintmust include the following information:

• Your name, address and phone number
• The specific nature of the complaint
• A narrative of the events that transpired and the dates
• Whether you have attempted to resolve the matter with the entity or individual prior to contacting our agency
• Whatever names of individuals that you lot have worked with to resolve the complaint

Information technology is helpful to include photocopies of anysupporting documentation that y'all have pertaining to the specific nature of the complaint. This can include statements, correspondence, etc.Do non include original documents. Data submitted to our office that is confidential, such equally depository financial institution statements, etc., will remain confidential and cannot be obtained by the public. This information may exist shared with the entity and/or individual against whom the complaint is beingness made in an effort to resolve the affair.

Financial Institutions Complaint Form
Use this form for complaints against trust companies, mortgage lenders, consumer lenders, money transmitters, delayed deposit businesses and country-chartered banks, credit unions, and savings and loans.

Securities Complaint Form
Use this course for complaints against broker-dealers, banker-dealer agents, investment advisors, investment advisor representatives, securities issues, business organization opportunities and rental purchase agreements.

Once a written complaint has been filed, our staff will review the complaint. A copy of your complaint may besides be mailed to the entity requesting a response to any charges made in the complaint. Staff members will review the company's response and determine if farther investigation is needed or if a determination tin can exist made. You will be notified in writing of a resolution by our agency.

If formal legal proceedings are initiated, the Department will not intervene in the legal proceedings and volition likely postpone action on the complaint. Upon conclusion of the legal proceedings, the Department should be informed of the outcome. The Section may pursue action on the complaint at that fourth dimension.

NOTICE: When submitting confidential information to the Nebraska Department of Banking and Finance, nosotros recommend it be posted by The states Mail service to: The Nebraska Department of Cyberbanking and Finance, P.O. Box 95006, Lincoln, NE 68509-5006 or past private mail service couriers to: The Nebraska Department of Cyberbanking and Finance, 1526 K Street, Suite 300, Lincoln, NE 68508-2732.

Emailing not-encrypted confidential data is non a secure option. The department has multiple options for communicating securely online with regard to your complaint. Please contact the Department via email or call 402-471-2171 if you lot have a question or desire to become started.

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Source: https://ndbf.nebraska.gov/consumers/complaints