Why Are My Pics Not Popping Up in Yearbook Ave After I Upload

Where do I postal service my photo CDs so Memory Book Company can load them onto my business relationship?
We recommend using UPS or FedEx so yous can track your CDs. Please send the CDs to the following address:

Memory Book Visitor
304 Curry Dr.
Sedalia, MO 65301

Please let your customer service consultant know the CDs are on their fashion by calling i-800-247-1526.

How long volition it take to get my photos/CDs uploaded in one case Retentivity Book Company receives them?
It will generally take 3 to five concern days after Memory Volume Company receives your images to upload them to your business relationship. In one case your images are uploaded, you will receive an email notification.

Volition pop-up blockers preclude the site from working properly?
Some functions in Memory Book Online™ crave using pop-up windows. If you are using a pop-up blocker, delight ready it to let pop-ups from the Memory Book Online™ site.

Where are the images I have uploaded?
They are in the category you selected during the upload process. If you practice not choose a specific category for your images, they will automatically upload into the Inbox Staff folder. In order to be able to place these images on your pages, they volition have to exist moved into a category.

How exercise I motility images in the Image Organizer?
In the Prototype Organizer, click on the thumbnail of the image you would like to move and drag information technology to a category folder on the left. Make sure the binder into which yous are moving the prototype is highlighted earlier you let become. Annotation: You cannot move a folder into another folder in the Image Organizer at this time.

Tin I delete images from my Paradigm Organizer?
Yeah. Y'all can also delete categories by start deleting all of the images in that category. You lot cannot delete images that accept been used in your yearbook. Note: Exercise Non delete portrait images from your Image Organizer. Instead, mark them as "Don't Use Portrait."

I have kids who weren't there on picture day, and I have no picture for them. Where do I get a "no photograph" picture?
"No Photograph" clipart is bachelor under the Portraits category in the No Photo folder.

How practise I upload a unmarried retake photo to my portrait categories?
Upload the photo to the Inbox Staff folder. Later on you take successfully uploaded the photograph into your Image Organizer, yous may drag and drop this photo into the correct class/classroom listed on the left side of your folio. Assign a name and save. This portrait will at present menstruation with the residuum of the class when using the Menstruation feature.

Can I edit photoboxes or add together backgrounds on portrait pages?
Yes. After you auto flow your portrait pages, open them in the Page Editor to edit them

Can I move portraits around after they are placed on the page?
Aye. Withal, make sure when moving photos to continue the names with the photos. For major changes, consider reflowing the entire page to continue the photos and names lined up correctly.

How do I right the spelling of a person's name?
To right the spelling of a student'southward proper name, go to your Image Organizer. Double-click on the "Portraits" department, and find the educatee whose name you wish to change. Double-click on that student, and then click the "Edit" button to the right of the proper noun. Change the name and info as needed, and click "Okay" when finished.  Finally, click "Apply Changes."

How practise I change the class consignment of a student?
Using your Prototype Organizer, find the educatee yous want to movement. Drag and drib the educatee into the correct classroom listed on the left side of your screen. Your educatee should now menstruum with the correct grade when you use the Flow feature.

I cannot run across the preview or save buttons when I am trying to flow my pages. What do I practise?
There are 2 things to check. Outset, brand sure that there aren't too many toolbars on your Net browser. If at that place are, you can become to View > Toolbars to uncheck any toolbars such as Yahoo, Google, etc. 2d, make your screen resolution bigger. If this doesn't work, make the screen you are working with smaller. You will at present come across a scroll bar y'all can utilise to whorl up and downwardly to come across the Preview or Salvage buttons.

Is information technology possible to download images from Memory Book Online™ and put them on my computer?
No. However, please contact your customer service consultant if you are concerned about an image uploaded to your account or placed in your yearbook.

Can nosotros create our comprehend or endsheets online?
This feature is currently unavailable.

Can we wrap text around images/elements?
While a text wrap role is non available, new to MBO 2014 is the "text on a path" tool. This allows MBO users to create text on an Arch, or on a circumvolve. Check out page half-dozen of the MBO manual, or call Tech Support for help using this new characteristic.

Why can't we get a high-resolution PDF of every folio?
We have many schools using Memory Book Online™. Providing access to high-resolution PDFs would cause a huge impact on our organisation and cause a slowdown. Even so, we are continually looking for ways to amend our PDF quality, including the possibility of offering high-resolution PDFs.

Why is at that place a purple bar that spans 2 adjoining pages in the Page Ladder?
The regal bar means that the 2 pages are a two-page spread.

How practice I salvage a page as a template?
Go to File > Save Every bit Template. Later on you name and salvage the template, information technology will be under Designs (right side of your screen) > Custom > My Templates.

Tin can we salvage two-folio spreads every bit templates?
Aye. Make certain you are viewing pages as Facing Pages (View > Facing Pages). Then go to File > Save Every bit Template. At the prompt, type in the proper name of your template and choose Both Pages earlier selecting Save.

How practise I lock elements on a folio?
With the detail selected, click the Padlock icon on the toolbar. The handlebars around the object volition plough into locks. To unlock, simply select the locked object and select the Padlock icon on the toolbar.

How do I save a Click-North-Become template?
First, select the elements y'all would like to save as a Click-N-Get template. Then, go to File > Relieve Equally Click-North-Go. Subsequently yous proper noun and save the template, it will be under Designs (correct side of your screen) > Custom > My Click-Northward-Go!

I cannot login to my Memory Book Online™ business relationship. What do I do?
Brand sure you cull Adviser when using the adviser countersign and Staff when using the staff password. Besides, make certain you accept chosen the correct Job Twelvemonth (default is 2013) and accept typed in the correct Job # and Password. If everything is right, just you yet tin't log in, restart your computer and/or closing your browser completely and so try once more. If y'all have had besides many unsuccessful attempts, your account may be locked out. Please call Memory Book Visitor Technical Support at i-877-302-3140 if this problem persists.

How do I delete an entire folio?
To delete everything on a page, go to 3) Pages and navigate to the page you desire to clear out. So, click on Edit > Select > All. After that, click on the delete primal on your keyboard.

How exercise I reflow my pages?
Lock anything on the page you wish to go along. If you do non want to go on annihilation on the page, get to Edit > Select > All and and so click delete on your keyboard. To begin reflowing, go to Period under 3) Pages. Choose the portrait category y'all want to reflow and arrange Builder settings every bit necessary.

I was trying to move my photoboxes and text boxes upwardly and my lesser rows overlap each other. How do I prepare this?
Go to View and deselect Snap to Grid. Select all that you lot are trying to movement and nudge them using your arrow keys on your keyboard. They volition now all motion one pica at a fourth dimension and won't overlap.

Why am I able to place an image beyond ii pages but not a text box?
This is a safety feature in the program to ensure that text volition not fall into the gutter and not be seen in the final yearbook. The best solution would exist to create two separate text boxes and split the heading betwixt both pages.

Can I put my pictures on the outside of the blue line?
The blue line on the folio is the margin. The margin is set to ensure that no important elements of your book get trimmed off. You lot may extend images across the margins. However, watch for faces or other elements that yous don't want to get trimmed off.

How do I make a solid color groundwork?
Add a shape to your page by clicking the Shape button in the acme toolbar. With the shape selected (highlighted), click on the Format tab. Modify the Make full color to the desired colour. Side by side, click on the Brand Groundwork push to make the shape a full-page solid color.

I tin can't run into my proof PDF afterwards I select the printer icon. What do I practice?
Brand certain you set your Internet browser to allow popular-ups from www.memoryebooks.com.

I accept an paradigm I would like to apply equally a background.  What size does it need to be?
Images volition need to take pixel dimensions of at to the lowest degree W:2000 ten H:3000 in order to exist used as a background. Yous can observe out the dimensions of any paradigm with an image editing software, or by checking the properties of the epitome file.

I can't impress my proof PDF. What practice I do?
First, completely shut out of your Internet browser. Next, launch your Adobe Acrobat. When ready, go to Edit > Preferences > General. Nether Categories on the left side, choose Net. Uncheck the box next to Brandish PDF in browser and select OK. After configuration, yous will exist asked to restart your computer. If you have more than than one version of Adobe Acrobat, change the Preferences settings on all of them.

Can I impress all proof pages at once?
This feature is currently unavailable.

Can I consummate/submit all pages at in one case?
This feature is currently unavailable.

I'm ready to submit my pages. One or more of my folio thumbnail previews is showing up as blank in the Page Ladder. What exercise I do?
How the page looks when you click on the printer icon will be how the folio will be produced after you submit the page. So, if the low-resolution PDF shows nothing, then the page is indeed blank.

I am trying to submit a page, just I keep getting one or more of the post-obit unable-to-change errors:

• an empty epitome (or text) box exists
• element positioned between top margin and pinnacle border of folio
• element positioned between bottom margin and lesser edge of page
• element positioned between left margin and left edge of page
• chemical element positioned between right margin and correct edge of page

Go dorsum to the Page Editor (Footstep iii > Pages) and select all Incomplete elements (Edit > Select > Incomplete). Delete any empty text or photoboxes, fix text boxes that are too small for the text they comprise, and place text in split text boxes (for error letters that say "text may not wrap correctly"). The last 4 fault messages listed above usually occur when you use a template that includes a page number and/or lines. Remove the lines or extend them to the bleed. As for the folio number, either movement it away from the margin or delete it.

How practice I make changes to a page that is already submitted?
Contact your customer service consultant to ask about getting a page unsubmitted. Go along in mind that the page may already be printed. If then, we may non be able to unsubmit it without a charge and/or delay.

Meaning of common symbols seen in Retentiveness Book Online™:
An Orange Exclamation Point on your folio simply means that the image has not been tagged with whatsoever names. This is for organizational purposes only, and does not affect your pages.
Clicking this icon will permit you to view data about the file, including Max Size, pixel dimensions and file name.
A green bank check marker on your photo indicates the image already has been placed on a page.  This will help you decide which images y'all accept already used in your book.
A blood-red Ten through your text on the page indicates the text box is not big enough for the text inside. Enlarge the text box to ensure that all text inside the box will print correctly.

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Source: https://www.memorybook.com/support-forms/faq/